Privacy & Cookies Policies

This privacy policy sets out how TRM Web Design Limited uses and protects any information that you give us when you use our website.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

TRM Web Design Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

TRM Web Design Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

GDPR Compliant

On occasions, TRM Web Design Limited collect and hold contact information for existing and potential clients. This information is held within a password protected and encrypted database. Any request from persons or companies within this list to remove data relating to themselves will be removed within 24 hours of the written request. Communication to you from this database is made only on a "legitimate interest" basis with an opt-out policy always in place. All opt-out requests will be taken seriously resulting in the removal of the applicable data. TRM Web Design Limited is registered with the ICO (Information Commissioners Office - ico.org.uk). Any loss of information held within our database will be reported to the ICO within 72 hours of discovery of the loss.

What We Collect

We may collect and store the following information:

  • Name
  • Contact information including email address and business/postal address, and telephone number
  • Login details for any website-related services you wish for TRM Web Design Limited to work on.
     

What We Do With The Information We Gather

We require this information to enable us to perform the basic functions of our business for you, which will involve communicating with you during any work we're performing for you, and also for billing purposes. We may use your information to contact you for the following reasons:

  • Access to services you require us to work on
  • Communicating with you during any work you've requested us to do for you
  • Internal record keeping and invoicing
  • We may also use the information to contact you about any other important issues regarding services we provide for you (e.g. if we discover any security issues regarding your website that we feel you need to be aware of; any planned maintenance on servers etc). 
     

How Long We Store Your Information

We only store your contact information for as long as you are considered an active customer of TRM Web Design Ltd. If we provide an ongoing service to you, such as website hosting or domainregistration renewals, then we must retain your billing contact details for such purposes.
In the event that you decide to cease all services provided by us, you may also request to be permanently deleted from our list of contacts immediately. If after approximately 2 years you have not required any other services from TRM Web Design Ltd, we will manually remove your contact details from our list of contacts.
Records of your billing name and address will still appear on any invoices we issued to you, which we are lawfully bound to keep for seven years for our own accounting records. Accounting records older than seven years are securely destroyed.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Should you wish to see the data we hold for you, you may be asked to provide evidence of your identity before we release any data to you.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have specifically asked for your permission or are required by law. We may, on rare occasions, use your personal or business contact information to inform you about products or services which we believe you may find legitimately interesting or important, or about services we provide or should know about with a legitimate interest in the running of your website or server security. We anticipate such communication to be rare, and will be a direct and tailored email or phone call between TRM Web Design Ltd and the client.
In the event that you wish to be removed from our database to cease all contact from us, please contact us directly by email to request removal. Note: This will almost certainly mean that we can no longer provide any services for you, as we will not be able to issue invoices to you.

Payment

We accept all forms of Credit and Debit Cards using PayPal. Accepted cards include:

MasterCard
Maestro
Visa
Visa Electron
American Express
Solo

Our preferred method of accepting payments is via bank transfer (also known as direct payment or BACS). This does not involve the collection or processing of your bank account details by us.

We also accept payment by cheque.

If you have ever provided your bank details to us to make a payment to you, we do not store any of your bank account details within our own network. All outgoing payment details (payments made FROM us) are stored within our online banking system, and are fully secure. If you require us to remove your account details from our online banking system (so that we cannot issue further payments to you), please contact us by email to request removal.

Cookies

Cookies are small data files that websites generate and ask to store on your computer. Most websites use cookies in one form or another. They are typically used to:

  • Remember settings, so you don't have to keep re-entering them whenever you visit a new page.
  • Remember information you give to a website, such as a list of products in your shopping basket.
  • Measure how you use the website so we can make sure it meets your needs.

Recent EU legislation means that we have to advise you that you have to accept cookies from this site in order to use it. This warning is to advise you that this site uses cookies to store information about how you use this site solely to make the use of the site easier. No personally identifiable information is collected, no information is stored and no information is sold to third parties.

The only tool we regularly use that adds cookies to visitors’ computers is Google Analytics, which includes doubleclick.net. These cookies have the names _ga, _utma, _utmb, _utmc, _utmz, _drt_ and id.
See section below for more information on Google Analytics.

To learn more about cookies and how to manage them, visit AboutCookies.org, or please read on to find out more about how we use cookies.

Google Analytics

Google Analytics is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address.

The following cookies are used by Google Analytics:

NameTypical contentCookie expires after

_utmaRandomly generated ID2 years
_utmbRandomly generated ID30 minutes
_utmcRandomly generated IDWhen you close your web browser
_utmzRandomly generated ID6 months

For more information on the cookies set by Google Analytics please go to:
http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Google has also created their own opt-out plugin which you can get from:
http://tools.google.com/dlpage/gaoptout

Essential Cookies in use on this website

1. e.g. b7h13f84x46kf6qb53b2e4u741131 - This is a session cookie, which is a randomly set of generated numbers and letters. It is used to identify user sessions between page loads. This helps ensure that a web page does not ask for the same information many times. This cookie also ensures that our contact forms CAPTCHA Validation will function. These cookies have no information to identify the person accessing the site and they are destroyed each time you close your browser.

For more information about cookies and their uses visit All About Cookies. 

For information regarding the updated law on cookies visit the ICO.

If you believe that any information we are holding on you is incorrect or incomplete, please Contact Us as soon as possible. We will promptly correct any information found to be incorrect.

GDPR Compliant